FAQ

Q – Where are Merch Buddy located?
A – We are based in Stockholm, Sweden. 

Q – When will I recive my order?
A – Delivery usually takes 3-5 business days in Scandinavia.
For international orders 5-14 days depending on your location.
Orders are ready for shipping within 24 hours after your order is placed.

Q – How much does the shipping cost?
A – Our shipping rates varies depending on where in the world you are and the total weight of your order.
(Add the items you want to the chart and you’ll see the estimated shipping cost right away!)

Q – Is it possible to get a parcel/tracking number?
A – At the moment we can only offer parcel/tracking number in all Scandinavian countries.

Q – Do you want to return an item/order?
Q – Did we send you a damaged item?
A – Please contact us at:
support@merch-buddy.com

In order for you to get a refund we will have to make sure that the item is undamaged.
Clothing needs to be unwashed.
CD’s and Vinyls needs to still be sealed.

Q – How should I wash my new clothing?
A –
WarmwashFor best results machine wash warm, inside out.
NobleachUse only a non-chlorine bleach to stop garment fading.
Warm Tumble DryWe recomend you to not tumble dry any clothing.
No IronIf you garment is printed do not iron directly onto the print.
No Dry CleanDo not dry clean

Q – I can’t find the answer to my question, what do I do?
A –
Email us at: support@merch-buddy.com and we will try to help you the best way possible.